It was the usual Friday night and I was out with F for some drinks. We initially wanted to eat at Yoohoo for some good ol barbeque. The place was packed so we went to the place next door which is Kuwagos Grill. I’ve been here before with a couple of friends so I thought it’d be a good idea to eat there instead. I WAS WRONG!
The place was okay. It was so dark that I couldn’t read the menu without a flashflight.
- 3 bottles of Manila Beer Light (Php100 for 3 bottles)
- Pork sisig with rice (Php97)
- Grilled pusit with rice
- Bihon guisado (Php120)
- Nachos (Php145)
- Kwagos Punch (Php350)
For 2 people, our total bill was Php 812.00. If you noticed, the grilled pusit was not included in our bill. You’re about to find out why.
The food was okay. Actually, FM loved the pusit. I did too, until I almost chewed someone else’s hair! A spoonful of rice was already in my mouth when I realized that they all clung together to this piece of hair which I was about to chew! It was horrible. It was a long strand of straight hair. I immediately called a waiter’s attention. He left and came back to tell me, “Ma’am i-ccancel nalang po yung order nyo. Pasensya na. Hindi po talaga maiiwasan to. Baka nasa bigas po yung buhok.” The manager didn’t even bother to see me to apologize. What’s worse was the waiter telling me that this cannot be avoided! Are you freaking kidding me? This is definitely avoidable if your cooks observe sanitary food preparation measures like using a hairnet!!! I was already upset but I didn’t want to ruin the night. I just ate the bihon and continued drinking. I was kind of iffy about the punch though because I’m not sure if the drink was made properly considering I had a bad experience with their food.
After finishing the drinks, we asked for the bill and I gave my credit card to use for payment. I was told that their credit card machine is broken. WOW! They could have told me earlier. I’ve been to a restaurant once where I was told that their machine is broken before asking for my order. What if I didn’t have cash?
I noticed another booboo which was a 30-peso Cashier Charge that was included in my bill. Cashier charge? Your cashier’s credit card machine doesn’t even work for cryin out loud! I asked what that was about and it turns out, it is another error. So we paid for our bill without the cashier charge and asked for a receipt. They guy handed me a slip which clearly said on the bottom, “This is not an official receipt”. I pointed it out to the guy and asked the cashier lady to make a receipt.
As you can see, the receipt doesn’t even have an itemized costing. It seems like the establishment doesn’t issue receipts regularly. I asked for the manager or owner’s email address but the none of the crew had the boss’ email add. They gave me their landline number instead.
I am definitely not going back here with my friends.